Cancellation & Refunds

These guidelines outline how Neetmate handles session cancellations, rescheduling, and refunds for both mentorship bookings and digital notes.

Mentor confirmation window

After payment, mentors have up to 24 hours to confirm one of the requested slots or propose an alternate time within the next three days.

If no agreement is reached

When a session remains unresolved after one round of negotiation, Neetmate automatically refunds the mentee and deducts a ₹150 penalty from the mentor wallet.

Rescheduling

Any changes outside the platform are not covered. Please use the in-app negotiation flow to reschedule so payments and confirmations remain valid.

Digital notes

All note purchases are final once the watermarked PDF or asset is delivered. If access fails due to a technical issue, contact us for review within 48 hours.